Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Q: How can I contact someone if I have a question?
A: You can reach us by calling (516) 301-0261 during store hours.
You can also email us at customerservicebarbersupply@gmail.com.
Q: What are your store hours?
📍 81 W Merrick Rd, Freeport, NY 11520
Monday - Friday: 9:30 AM – 8:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 10:30 AM – 4:00 PM
Q: Why is my credit card being declined?
A: Barber Supply requires the exact billing address associated with your card at checkout. Even minor formatting differences can result in a declined transaction. Please contact us if issues persist.
Q: How can I view the status of my order?
A: Click on "My Account" at the top of our website to check your order status.
Q: What are the shipping costs?
A: We offer free shipping on orders over $50. Orders under $50 will have a standard shipping fee.
All orders are shipped via UPS.
Q: Do you ship internationally?
A: No, we only ship within the U.S.
Q: How long does it take to process my order?
A: Orders placed before 1:00 PM EST are processed and shipped the same day. Orders placed after 1 PM will be processed the next business day.
Q: When can I expect my order?
A: Standard delivery takes 1 - 7 business days in most of the 48 contiguous U.S. states.
Other states and territories may have slightly longer delivery times.
During holidays or severe weather, shipping may take 6 - 10 business days.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Google Pay, Apple Pay, and Shop Pay.
Q: Is it safe to use my credit card on your website?
A: Yes! We are a trusted Google Store and never store or see your payment information.
Q: Are your products new and authentic?
A: Yes! We only sell new, genuine products in their original packaging.
Q: Do you have a physical store?
A: Yes! Our store is located at:
📍 81 W Merrick Rd, Freeport, NY 11520
Q: What is your return policy?
A: We offer a 30-day guarantee on returns.
Items must be returned in original packaging with all parts included.
Ensure proper padding to prevent damage during shipping.
Include a copy of your invoice for faster processing.
All returns must be sent via UPS.
⛔ Non-returnable items: Blades, shaver foils, and other hygiene-related items.
📢 Damaged products: Must be reported within 7 days of delivery for resolution.
Return Address:
📍 BARBER SUPPLY
81 W Merrick Rd, Freeport, NY 11520
✅ Now UPS is the only shipping carrier! Let me know if you need anything else. 🚀